FAQ

What protection do your sunglasses offer?

Our sunglasses feature high-quality lenses with UV400 protection, which blocks 100% of UVA and UVB rays. This allows you to fully enjoy the sun without compromising the health of your eyes.

How many models do you offer?

We offer a wide collection of 25 pairs of sunglasses , carefully selected to suit all styles and desires: from timeless classics to the most daring designs.

Are your glasses comfortable for extended wear?

Yes! Our frames are lightweight and ergonomic to ensure maximum comfort, even after several hours of wear. The temples are flexible and fit perfectly without marking or irritation.

What materials are they made of?

Our glasses are made from strong and durable materials, chosen for their robustness in the face of everyday hazards: heat, humidity, small shocks... They are made to keep up with your pace throughout the summer.

Do your glasses fit all face types?

Absolutely! Thanks to their universal design and lightness, our models suit the vast majority of face shapes, whether thin, round, or angular.

Is the case included?

Yes! The protective case is included free with every pair. It's our little bonus so you can safely carry your glasses anywhere.

Do you offer packages?

Yes, we offer several exclusive packs that include certain pairs of complementary glasses at a great price.

Each pack includes two pairs of glasses , each with its own case . Ideal for varying styles or sharing with a loved one!

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Does the lamp actually levitate?

No, it's a mesmerizing visual effect , made possible by a magnetic rotation system and integrated RGB LED lighting .

Dimensions?

Height: 22 cm – Base: 12.5 cm – Weight: 270 g

How to turn it on or off?

Simply wave your hand about 5cm above it for 1 second to turn it on or off.

How to enable rotation?

– Lamp unplugged: hand above for 2 seconds.
– Lamp plugged in: rotation is automatically deactivated to favor wireless charging .

Can we change the color of light?

Yes, the lamp has multiple RGB modes . You can change the mood to suit your mood. See the manual for specific combinations.

Is a charger included?

A USB-C cable is included. A wall charger is not included. Use a 5V/3A, 9V/2A, or 12V/1.5A charger for best performance.

Does it work on battery?

– Yes for light and rotation.
– No for wireless charging (the lamp must be plugged in to charge a phone).

Is it compatible with my phone?

It is compatible with all Qi-enabled smartphones (iPhone 8 and later, Samsung Galaxy S10+, Google Pixel, etc.).

Can it be used outdoors?

No, this lamp is designed for indoor use only .

How to maintain it?

Clean it gently with a soft cloth . Avoid water or chemicals.

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What are your delivery times?

– France : 5 to 12 working days – Free

– Europe : 5 to 14 working days – €7

– International : 7 to 20 working days – €20

Delivery times may vary depending on carriers and periods.

Do you accept returns?

Yes, you have 30 days after receipt to request a return. The item must be unworn, unused, in its original packaging with proof of purchase.

How do I return an item?

Contact us at importdiff@gmail.com . Returns are made exclusively via Mondial Relay at the following point:
📍 31 rue Pierre Demours, 75017 Paris
We will provide you with a return label.

What is the reimbursement period?

Once your return is received and approved, you will be refunded to your payment method within 10 business days . Additional processing time may be required depending on the bank.

What items cannot be returned?

Personalized products, promotional items, gift cards, and certain personal care products are not eligible for return.

Need help?

Our customer service is available for any questions:

📧 Email: importdiff@gmail.com
đŸ“· Instagram: @importdiff
đŸŽ” TikTok: @importdiff
▶ YouTube: @IMPORT-DIFF
💬 Online chat: accessible on our website

🕐 Opening hours:
Monday to Friday: 9am – 6pm
Saturday: 10 a.m. – 4 p.m.
Sundays and public holidays: Closed