FAQ
What types of puzzles do you offer?
We only offer puzzles made of metal or copper , carefully designed to provide a challenge that is both fun and aesthetically pleasing.
Each model has a unique design and a premium finish.
Who are your puzzles intended for?
Our puzzles are suitable for all ages , from 10 years old.
Whether you are a beginner or passionate about logic challenges, you will definitely find a model at your level.
How long does it take to solve a puzzle?
It depends on the model and the difficulty level! Some can be solved in a few minutes, others can take several hours or even several days. That's the fun of the challenge.
Are the puzzles sturdy?
Yes! Our puzzles are made of durable metal , often a copper and zinc alloy.
They are designed to last over time, without bending or getting damaged easily.
Is this a good gift idea?
Totally 🎁!
Metal puzzles are objects that are intelligent, decorative and original .
This is the perfect gift for challenge lovers or people who like to think.
Are all puzzles the same size?
No, the sizes vary depending on the model. Some are compact (easy to carry), others are larger and more decorative.
The exact dimensions are indicated on each product page.
Are the puzzles handmade?
Some models are handcrafted and assembled , while others are produced in small batches using precision machines.
In all cases, each piece is manually inspected to guarantee impeccable quality.
Can the metal oxidize or change color?
Our puzzles are made from oxidation-resistant copper and zinc alloys .
However, like all metals, a slight natural patina may appear over time — which only adds to their charm.
Reduceable content
What are your delivery times?
– France : 5 to 12 working days – Free
– Europe : 5 to 14 working days – €7
– International : 7 to 20 working days – €20
Delivery times may vary depending on carriers and periods.
Do you accept returns?
Yes, you have 30 days after receipt to request a return. The item must be unworn, unused, in its original packaging with proof of purchase.
How do I return an item?
Contact us at importdiff@gmail.com . Returns are made exclusively via Mondial Relay at the following point:
📍 31 rue Pierre Demours, 75017 Paris
We will provide you with a return label.
What is the reimbursement period?
Once your return is received and approved, you will be refunded to your payment method within 10 business days . Additional processing time may be required depending on the bank.
What items cannot be returned?
Personalized products, promotional items, gift cards, and certain personal care products are not eligible for return.
Need help?
Our customer service is available for any questions:
📧 Email: importdiff@gmail.com
📷 Instagram: @importdiff
🎵 TikTok: @importdiff
▶️ YouTube: @IMPORT-DIFF
💬 Online chat: accessible on our website
🕐 Opening hours:
Monday to Friday: 9am – 6pm
Saturday: 10 a.m. – 4 p.m.
Sundays and public holidays: Closed